Soon, software that can read human emotions

On a recent family outing, my mother and sister got into a shouting match. But they weren't mad at each other — they were yelling at the...

On a recent family outing, my mother and sister got into a shouting match. But they weren't mad at each other — they were yelling at the iPhone's turn-by-turn navigation system. I interrupted to say that the phone didn't understand — or care — that they were upset. "Honey, we know," my mom replied.

"But it should!" She had a point. After all, computers and technology are becoming only smarter, faster and more intuitive. Artificial intelligence is creeping into our lives at a steady pace. Devices and apps can anticipate what we need, sometimes even before we realize it ourselves. So why shouldn't they understand our feelings?
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