HOLIDAY HOMES --TERMS AND CONDITIONS FOR BOOKING----A REVIEW

TERMS AND CONDITIONS

GOVERNING BOOKING OF ACCOMMODATION IN MINISTRY OF UD

HOLIDAY HOMES AND TOURING OFFICERS’ HOSTELS

Application for booking





1. Incomplete applications : The applications incomplete in any respect, or not



accompanied with Demand Draft or not bearing the full amount of lodging charges,



will be summarily rejected and returned by ordinary post.



2. Applications not verified by the Administrative Division : Such applications will



not be entertained.



3. Retired government servants: Retired Government servants willing to avail the



Holiday Home facilities should enclose self attested copy of the PPO. Retired



government servants can be provided accommodation in Touring Officers’ Hostels,



after meeting the requirement of touring and serving officers, on charges applicable



to private persons.



4. Issue of Booking confirmation slips : The applicants should collect the Booking



slips from the office of the allotting authority themselves. Otherwise, the Allotting



Authority will dispatch the booking slip by ordinary post, at the risk of the applicant.



The Allotting authority shall not be responsible for their loss or delay in delivery by the



postal authorities. Therefore, applicants are advised to enclose a self addressed,



sufficiently stamped envelope to receive the booking slip. Confirmation in respect of



online applications will however not be despatched as these can be downloaded



online by quoting booking request ID and I.D. Card no.



5. Priority in Booking : Ordinarily, the booking is released on ‘first-come first-served’



basis. However, the Allotting authority has a right to assign priority in booking in



following order :



a. Sitting Member of Parliament



b. Central Govt. employees (on official visits)



c. Serving Central Govt. employee (on leave, LTC or personal visits)



d. State/PSU employees (on duty/leave)



e. Others



6. Emergency Quota : The Allotting Authority is authorized to keep any room in reserve



to meet urgent requirements of unforeseen nature or to accommodate VIPs and/or



Senior Officers. The Allotting Authority is empowered to reduce the period of



booking, or to cancel the booking altogether, or change the previously booked room,



to meet such emergent requirements.



7. Touring Officers’ Hostels : These hostels are meant primarily to facilitate the



visiting officers during their official journeys. Therefore, the priority for booking in



Touring officers’ Hostels is given to such officers. However, rooms remaining vacant



after fulfilling the requirement of touring officers, can be made available to



accommodate the Government employees during their visit to outstations on LTC,



leave, etc.



8. AC Rooms : AC rooms/suites will be booked for gazetted officers only. For AC



rooms, the AC charges, wherever prescribed, will be charged even if guests choose



not to make use of the Air-conditioners.



9. Rooms not occupied after Confirmed booking : After the confirmed booking, if the



room/suite remains unoccupied for a period exceeding two days, the booking shall



stand cancelled. The Allotting authority is empowered to allow such room/suite to be



occupied by other guests.



10. Refunds : There is no provision for refund of reservation charges even if the



accommodation is not occupied or partly occupied or vacated early. No



correspondence regarding refund of booking charges will be entertained. Demand



drafts, erroneously prepared in excess of the payable charges, should be replaced



before the release of booking. Such excess payment will not be refunded after



depositing of the Demand draft in Government treasury.



11. Booking of Additional room: Only one room/suite will be booked in the name of



one Government servant/family. Additional room/suite will be allotted, subject to



availability, on payment of rent, applicable to private persons, in exceptional



circumstances, at the sole discretion of the Allotting Authority. However, there will be



no advanced reservation of additional rooms.



12. Official Tour: The booking on grounds of official visits will be made only on



furnishing of a copy of the city-wise tour program or a certificate from the Controlling



authority, indicating clearly the duration of the tour program. In the absence of such a



certificate, the rates applicable as on personal visit will be charged.



13. Booking in Holiday Homes/Hostels to officers on Transfer: The officers joining on



transfer/posting at a new station, will not be treated as on official tour, and will not be



treated at par with touring officers. Accordingly, they will not be entitled to avail the



lodging facility in Holiday Homes/Hostels at the rates applicable to touring officers,



but on rates applicable as on personal visit.



14. Period of booking: Accommodation is provided for a period not exceeding 10 nights



(5 nights in season period). In Holiday Homes/Guest Houses like Mussurie, Goa,



Udaipur, etc. which have very few units but attract visitors throughout the year, the



period of stay has further been restricted to 3 nights maximum. In exceptional cases,



accommodation in excess of this limit can be permitted with the prior approval of the



Deputy Director, Directorate of Estates, New Delhi, wherever necessary, will obtain



orders of the Director of Estates.



15. Advance payment of room rent : The Allotting authority is not obliged to provide



accommodation in holiday home/hostel in cases where the applicant has not made



advance payment of the room rent, along with the application form.



Online-applications



16. Only online applications shall be entertained for advance reservation for holiday



homes where online facility has been commenced. Offline requests for advance



reservation in such holiday homes will be summarily rejected.



17. Application will be considered for confirmation only after receipt of hard copy with



requisite Demand draft, complete in all respects. Incomplete/unverified applications



will not be entertained. Confirmation will be subject to availability.



18. Applications received after 10 days (including holidays) from the date of registration



are liable to lose priority, assigned by Booking Request ID. Applications although



registered but not received with DD within 20 days from the date of registration will be



removed from the list of applicants.



19. Requests for Refunds/postponements after confirmation of booking, shall not be



entertained.



Check-in



20. Check-out time : 9 AM ; Check-in time: 11 AM to 12:00 noon. However, to avoid



inconvenience to the visitors who reach the destination early in the morning after



night journeys, the occupants are advised to vacate the rooms at the earliest on the



last day of stay.



21. Right to Admission: The entry to the Holiday Home/Touring Officers’ Hostels will be



strictly on production of valid Identity Card issued by the Government and the



booking slip issued by the Allotting Authority. Occupation of room without booking



slip/authority slip is not permitted.



22. Booking not transferable: Because of security considerations, the entry to the



Holiday Home/Hostel will be restricted to the person whose name appears on the



booking slip, and his/her dependent family members. The caretaking staff is



authorized to disallow provision of accommodation if the applicant is not present



physically at the time of checking in, even though he is carrying the confirmation slip.



Likewise the entry of the additional persons accompanying the authorized visitor can



also be refused



23. Dependent family members: if not accompanying the Government servant, they



must carry alongwith confirmation letter, (a) a photocopy of the Government servant's



Identity card, (b) proof of their own identity specifying their relationship with the



government servant, and (c) Certificate of Dependence issued by administrative



authority of the applicant. Attested copy of the CGHS card containing their



photographs can also be accepted for applicants covered under CGHS scheme.



24. Retired Government servants availing the facility of Holiday homes: As the



entries in the Check-in/Arrivals Register are to be made by the Retired Government



servant in their own writing, the presence of retired government servant is necessary



at the time of checking in. A photocopy of the PPO should also be presented at the



time of checking in.



25. Number of guests: The occupation of more than 4 persons (2 Adults and 2



children) in the double-bedded rooms is not permitted. The caretaking staff has been



directed not to allow entry or provide service to the additional persons over and



above the prescribed limit.



26. Visitors without Identity Card: Visitors carrying the booking slip but not carrying



valid identity card issued by the Government, at the time of checking in, will be



treated as private persons, and will be levied lodging charges as such.



During Stay



27. Facilities : The caretaking staff will provide to the guests the following items only



once at the time of occupation of the rooms : toilet soap (small) - one, washed towel



– one, washed bed-sheet/bed-cover – one set, washed pillow covers – one set, fresh



toilet-paper roll. The guests are advised to make their own arrangement for



additional needs as per their requirement.



28. Occupation after booking period : Unless extended by the Allotting Authority in



writing, the occupation of the room, after expiry of the booking period, will be



unauthorized. Such occupant(s) are liable to face eviction by the caretaking staff



without any prior notice, and imposition of damages.



29. Washing charges : The caretaker is authorized to charge washing charges @ Rs.15



per day per room from the occupants and issue receipt. The fund so collected will be



kept in the custody of the JE concerned with maintenance of the Holiday



Home/Hostel, and will be used for washing the towels, bed-sheets, curtains, quilts



periodically.



30. Catering facility: The catering charges wherever available will be settled by the



guests with the caterer of the Holiday Home/household staff directly before checkout.



31. Feed-back : Any complaints/suggestions regarding maintenance, house-keeping,



catering or misconduct on part of the caretaking staff should be brought to the notice



of the Director of Estates, Nirman Bhawan, New Delhi, and/or the Allotting Authority



in writing.



32. Cooking is strictly prohibited in the rooms of Holiday Homes/Hostels.



33. Proper decorum : The Guests are advised to maintain decency and decorum



throughout the stay period. Causing inconvenience/disturbance to other inmates



through noise or rowdy behaviour will be dealt with sternly. Consumption of



intoxicants in the premises is strictly prohibited.



34. Pets are not allowed in the Holiday Homes/Touring Hostels.



35. Damage to property : The occupants will be liable to make good any damage/loss to



property, fixture, fittings and furniture during the period of their stay in the Holiday



Home/Hostel.



36. Visitors of the Guests : No unauthorized person(s) will be allowed to stay with or



visit the Guests in the hostel/Holiday Home after 10 pm.



37. Breach of conditions : In case, the accommodation is not vacated on the expiry of



the period or for breach of any terms and conditions stated above, the occupants will



be summarily evicted physically, with force if necessary, without any notice, under



Section 3-A of the Public Premises (Eviction of Unauthorized Occupants) Act of



1971, notwithstanding any other action that may be taken against him/her under the



relevant Allotment Rules/Service Rules. They will also liable to pay market rate of



licence fee as damages.





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