Getting the most out of your CPM IT service-level agreement

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February 18, 2009 Published by  SearchCIO-Midmarket.com

IT News and Trends

SearchCIO-Midmarket.com
Tips for managing your CPM IT service-level agreement
Karen Guglielmo, Executive Editor

With every IT investment, CIOs need to make certain they know what they're getting and how it affects the business. This includes an investment in corporate performance management (CPM). CPM is often used by IT to demonstrate strategic corporate value to partners, internal and external customers.

In this podcast, SearchCIO-Midmarket.com Executive Editor Karen Guglielmo interviews CPM author Bob Paladino about setting up and managing a CPM IT service-level agreement that will allow IT to successfully leverage the capabilities of a CPM system and still partner with the business to create value through this new investment.
LISTEN TO THE PODCAST


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