Improved search experience for customers and employees – Österreichische Post AG opts for Google Search Appliance

Posted by Peter Hutterer, Content Manager, Österreichische Post AG

Editor's note: Our guest blogger this week is Peter Hutterer, Content Manager at Österreichische Post AG, Austria’s leading logistics and postal service provider.

Österreichische Post AG is the leading logistics and postal service provider in Austria with about 20.000 employees. More than eight million Austrians trust us every day to deliver their letters, advertising materials and packages securely and quickly. As a stock market listed company, we make an important contribution towards maintaining and securing the communication and logistics infrastructure in Austria. We always look to the latest technologies to further enhance the quality of our service, and are convinced that good service is only possible if our customers, employees and partners can find what they are looking for quickly and easily.

That is why we chose to implement the Google Search Appliance 7.0. The recently launched project – first implementing GSA for our website and online shop pages and later using it for our intranet – is expected to be completed by mid-2013. Then, 9,000 employees across Austria will use the GSA, which will allow them to locate internal information and documents, share these with the entire workforce and improve our internal networking.

The personalized intranet search experience enabled by the GSA is another key factor that played a role in the decision to go with Google’s Enterprise Search solution. With the GSA, we can also search within the organisation for experts in different subject areas, and thus tap into the “wisdom of many” across all our locations to execute our work. In addition, while up to now we've been using various search engines within the company, the move to one and intuitive GSA will lower our IT spend.

However, GSA doesn’t just give our employees a fast and easy search experience that yields the most relevant results; our customers also benefit from our implementation of the Google search solution. They are used to finding everything they need extremely fast by searching on Google.at. And now the GSA will give them the same experience on our website, making it easier to navigate the jungle of our diverse service portfolio, including information about package rates, mail forwarding services, e-letters, store locations and more. The GSA helps people find the right information faster and delivers the most relevant results for their queries. What’s more, with the GSA, our IT staff can better analyze customer search queries, which, in turn, lets them design the website to be more user-friendly. But that’s not the end of it: in the future, we will use GSA to better calibrate our service offers to make sure we meet and exceed the needs of our customers.

See what other businesses that use the Google Search Appliance have to say.